EpygiArm LLC

TITLE:  Technical Support Engineer

TERM:  Full-time

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  As a member of EpygiArm Technical Support team, the Technical Support Engineer provides real-time technical support on the Company's products via ticketing system, telephone and email response. The fundamental goal of this position is to help customers achieve success using Company's products.

JOB RESPONSIBILITIES:
- Communicate clearly and precisely with customers in written and verbal form;
- Maintain accurate and timely records in the Company's incident tracking system;
- Solve basic common user problems in real time, including software functionality problems and questions; data communication/ networking troubleshooting and installation problems and questions; networking software, network protocols, Voice over IP (VoIP) related issues.

REQUIRED QUALIFICATIONS:
- Bachelor's or master's degree in Computer Science, Electrical Engineering or equivalent;
- Good knowledge of written and spoken English language;
- Knowledge of networking protocols is preferred;
- Knowledge of Voice over IP principles and protocols is preferred;
- Previous experience in software/ hardware technical support is a plus.

APPLICATION PROCEDURES:  All interested candidates are encouraged to send their CV to: hr@epygiarm.am . Please, mention the position title ("Technical Support Engineer") in the subject line of the e-mail.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  07 December 2017

APPLICATION DEADLINE:  06 January 2018

ABOUT COMPANY:  EpygiArm LLC is a SW development company specializing in design and development of systems for IP Telephony and Telecommunications.

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