Digital Edge

TITLE:  System Administrator

TERM:  Full-time

OPEN TO/ ELIGIBILITY CRITERIA:  All interested candidates.

DURATION:  Permanent

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Digital Edge is looking for a System Administrator, who will be responsible for proper handling of alerts and tickets coming from enterprise monitoring system. He/ she will answer calls from clients, provide accurate response and technical support to customers.

JOB RESPONSIBILITIES:
- Monitor IT systems;
- Work with monitoring/ alerting systems, troubleshoot and solve arising issues engaging other teams if needed;
- Act rapidly in critical situations handling multiple alerts simultaneously;
- Be able to ensure high availability and SLAs;
- Control the accuracy of responses to all received claims and problems from clients;
- Manage, track, report and process assigned tickets daily and across shifts;
- Redirect problems to the appropriate departments;
- Create reports and ensure proper workflow;
- Work in 24x7 team, with day and night shifts.

REQUIRED QUALIFICATIONS:
- Written and verbal communication skills in English language;
- Bachelor's degree in Computer Science, Engineering or in other related area;
- Good knowledge and hands-on experience in Windows and Linux Servers;
- Troubleshooting and customer service skills;
- Strong analytical and organizational skills, with strong attention to detail;
- Ability to multi-task, prioritizing multiple objectives and initiatives.

REMUNERATION/ SALARY:  Competitive, depending on previous experience and skills.

APPLICATION PROCEDURES:  To apply, please submit your CV to: jobs.armenia@digitaledge.net , mentioning the position title you are applying for in the subject line of the email.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  07 December 2017

APPLICATION DEADLINE:  06 January 2018

ABOUT COMPANY:  Digital Edge is represented in Armenia by Techbox LLC. Digital Edge provides managed cloud solutions, as well as information technology support services. For more information please visit: http://www.digitaledge.net/ .

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