logo Anelik Bank CJSC

TITLE:  Customer Experience Specialist

TERM:  Full-time

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Anelik Bank is looking for a skilled and motivated Customer Experience Specialist to identify customers' pain points and ensure their satisfaction.

JOB RESPONSIBILITIES:
- Implement processes to identify the pain points of the customers in regards to the existing products, services and processes;
- Implement different actions for identifying the pain points and inconveniences for the customers;
- Review procedures related to the customers;
- Ensure the satisfaction of the customers;
- Make proposals and recommendations for all identified pain points;
- Make monthly quality monitoring reports.

REQUIRED QUALIFICATIONS:
- Higher education in Economics /Finance or a relevant field;
- Work experience in the banking system is a plus;
- Knowledge of the RA banking legislation is a plus;
- Excellent knowledge of computer (MS Office);
- Excellent knowledge of Armenian, English and Russian languages;
- Effective verbal and in writing communication skills;
- Strong sense of team mentality and reliability;
- Strong communication and negotiation skills;
- Attention to detail;
- Teamwork skills;
- Ability to work in different situations; quick orientation.

APPLICATION PROCEDURES:  All interested candidates who meet the requirements above and are confident that their background and experience qualify them for this position, should send filled in Application Form attached to this announcement to: hr@anelik.am mentioning the position ("Customer Experience Specialist") you are applying for in the subject line of the e-mail. Only short-listed candidates will be contacted. 
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  29 December 2017

APPLICATION DEADLINE:  20 January 2018

ATTACHMENTS:

  1. Application Form - Application Form.zip (496K)

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