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TITLE:  Contact Center Specialist

START DATE/ TIME:  ASAP

DURATION:  Permanent, with a probation period of 3 months.

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Varks.am is seeking a successful candidate for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner.

JOB RESPONSIBILITIES:
- Provide service to current and potential customers through an online consultant service;
- Implement telephone surveys in order to reveal customer demands;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

REQUIRED QUALIFICATIONS:
- Higher education;
- Knowledge of Armenian, Russian and English languages;
- Computer skills;
- Excellent oral expression skills;
- Ability to listen;
- Ability to engage in teamwork;
- Sales skills.

APPLICATION PROCEDURES:  Interested candidates are asked to send a CV to: cv@varks.am . In the subject line of the email message, please mention the title of the position ("Contact Center Specialist"). Only shortlisted candidates will be contacted.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  19 January 2018

APPLICATION DEADLINE:  18 February 2018

ABOUT COMPANY:  Varks.am is represented by "Varks.am UCO" CJSC which is a finance organization.

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