logo Evocabank CJSC

TITLE:  Receptionist in Customer Service Division

OPEN TO/ ELIGIBILITY CRITERIA:  All qualified candidates.

START DATE/ TIME:  ASAP

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  The Customer Service Receptionist is responsible for customer service support.

JOB RESPONSIBILITIES:
- Organize client involvement by presenting the terms, tariffs and advantages of the Bank's services;
- Introduce the customer service peculiarities of the Bank, identify clients' needs and direct them to the relevant specialist;
- Provide customers with necessary information about services offered by the Bank, their terms, tariffs, loans and deposits, providing relevant printed materials;
- Participate directly in the Bank's sales process by up-selling and cross-selling;
- At the customer's request, make required actions related to the movement of documents required by internal legal acts of the Bank;
- Prepare and provide references, extracts, documents, contracts, etc. at the customer's request;
- Perform other activities related to the Division by the instruction of the Head of Division.

REQUIRED QUALIFICATIONS:
- Higher education, preferably in the field of Finance or Economics;
- Fluent knowledge of Armenian, Russian and English languages;
- Excellent communicative abilities;
- Team work skills; ability to quickly navigate the situations;
- Initiative person with a sense of responsibility;
- Analytical and practical flexible thinking, presentation, engagement and collaboration skills;
- Work experience in the banking system will be considered as an advantage.

REMUNERATION/ SALARY:  Competitive

APPLICATION PROCEDURES:  Interested applicants should send their CVs (in the PDF format) in Armenian language to: job@evocabank.am indicating "Receptionist in Customer Service Division" in the subject line of the e-mail, or submit CVs to the Bank's Head Office at: 44/2 Hanrapetutyan Str., Yerevan 0010. Only short-listed candidates will be interviewed.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  25 January 2018

APPLICATION DEADLINE:  23 February 2018

ABOUT COMPANY:  Evocabank CJSC is a commercial bank in Armenia. For more information about the Company, please visit: www.evocabank.am.

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