"Fast Credit Capital" Universal Credit Organization CJSC

TITLE:  Technical Support Specialist

TERM:  Full-time

DURATION:  Long-term

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  "Fast Credit Capital" Universal Credit Organization (UCO) is looking for a Technical Support Specialist who will support customers on the Company's software usage.

JOB RESPONSIBILITIES:
- Provide timely responses to meet service levels and response times for customers;
- Create reports that provide statistics on customer issues;
- Work with the developers to improve visibility of issues in the field, monitor updates and communicate progress to customers;
- Evaluate, evolve and improve the support call process and technology use;
- Escalate high profile and complex incidents to product management;
- Provide front-line response for client technical support calls;
- Maintain technical support database;
- Monitor and report customer repair status.

REQUIRED QUALIFICATIONS:
- Higher education;
- At least 1 year of work experience as a Technical Support Specialist;
- Experience working with financial software is a plus;
- Ability to work independently and efficiently to meet deadlines;
- Ability to promptly answer support related email, chats and other electronic communications;
- Proficiency in Internet related applications;
- Technical background, excellent technical skills;
- Self-motivated, detail-oriented and organized personality;
- Customer-oriented personality;
- Excellent communication skills;
- Ability to work under pressure;
- Good English language communication skills.

APPLICATION PROCEDURES:  All qualified candidates who meet the requirements are requested to submit their CVs in English language to: hr@fcc.am . Please mention the position title "Technical Support Specialist" in the subject line of the message. Only shortlisted applicants will be called for an interview.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  05 February 2018

APPLICATION DEADLINE:  04 March 2018

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