logo Anelik Bank CJSC

TITLE:  Call Center Specialist

TERM:  Full-time

OPEN TO/ ELIGIBILITY CRITERIA:  All interested candidates

START DATE/ TIME:  ASAP

DURATION:  Permanent, with 3 months of probation period.

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Anelik Bank is seeking a Call Center Specialist to render distant customer service.

JOB RESPONSIBILITIES:
- Attract customers by means of remote communication and rendering of customer service;
- Provide clients with comprehensive information on banking services;
- Implement cross-sales and surveys through outgoing calls;
- Responsible for customer issues identification and recommendations;
- Provide clients with the necessary information.

REQUIRED QUALIFICATIONS:
- Higher education;
- At least 1 year of work experience in the banking system, preferably in a call center;
- Knowledge of the RA banking legislation;
- Cross-sales skills;
- Computer literacy;
- Excellent knowledge of Armenian language; good knowledge of English and Russian languages;
- Excellent speaking skills;
- Team working skills;
- Communication skills.

APPLICATION PROCEDURES:  All interested candidates who meet the requirements above and are confident that their background and experience qualify them for this position, should send the filled-in Application Form attached to this announcement to: hr@anelik.am mentioning the position title ("Call Center Specialist") in the subject line of the e-mail. Only short-listed candidates will be contacted. 
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  07 February 2018

APPLICATION DEADLINE:  20 February 2018

ATTACHMENTS:

  1. Application Form - Application Form.zip (496K)

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