YerevanLab is seeking a highly motivated and skilled Call Center Specialist to join its team.
As a Call Center Specialist, you will be responsible for handling incoming and outgoing phone calls and written requests related to YerevanLab services. Your primary goal will be to provide exceptional customer service, address inquiries, and efficiently coordinate with specialists to ensure seamless communication and workflow within the clinical lab.
This is an excellent opportunity to contribute to the healthcare industry by supporting the crucial functions of a clinical laboratory.
- Customer Service: Handle incoming calls from patients, healthcare providers, and internal staff, and provide exceptional customer service by addressing inquiries, providing accurate information, and resolving issues in a professional and timely manner;
- Appointment Scheduling: Efficiently schedule and manage appointments for laboratory tests, ensuring appropriate allocation of resources and adherence to established protocols;
- Information Management: Collect and verify patient information, including personal details, insurance details, and test requirements, accurately recording data in the laboratory information system (LIS) and other relevant databases;
- Test Result Coordination: Assist in the coordination and delivery of test results to healthcare providers and patients, ensuring confidentiality, accuracy, and compliance with regulatory guidelines;
- Troubleshooting: Identify and troubleshoot problems related to test orders, specimen collection, or other laboratory processes, providing appropriate guidance and escalating issues to relevant personnel as necessary;
- Collaboration: Collaborate effectively with laboratory technicians, phlebotomists, and other internal teams to ensure smooth workflow, accurate test processing, and efficient turnaround times;
- Documentation: Maintain detailed and accurate records of all communications, including calls, emails, and messages, ensuring adherence to privacy and data protection regulations;
- Training and Development: Stay updated with laboratory processes, test requirements, and industry trends through ongoing training and professional development opportunities.
- High school diploma or equivalent; associate or bachelor's degree in a related field is preferred;
- Proven experience in a call center or customer service role, preferably in a healthcare or clinical laboratory setting;
- Knowledge of Armenian, English/ Russian languages. Knowledge of additional languages will be a plus;
- Excellent verbal and written communication skills, with a professional and empathetic phone manner;
- Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment;
- Familiarity with medical terminology, laboratory processes, and diagnostic testing is advantageous;
- Proficient computer skills, including experience with laboratory information systems (LIS) or customer relationship management (CRM) software;
- Ability to handle sensitive and confidential information with the utmost professionalism and adherence to privacy regulations;
- Problem-solving skills and the ability to work independently and as part of a team.
All interested candidates can apply by sending their CVs to: firstname.lastname@example.org
by writing in the subject line “Call Center Specialist”.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.