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Client Relationship Manager
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Company: Landmark Capital CJSC
Location: Yerevan, Armenia
Duration: Permanent
Deadline: 26 December 2022

JOB DESCRIPTION: 

Landmark Capital CJSC is currently seeking an experienced Client Relationship Manager to join its team. This role is responsible for generating sales for the Company according to specified targets. He/ she manages complaints and conflicts with clients effectively; prepares reports of sales metrics over a specified period; negotiates business opportunities and contracts with Customers.

RESPONSIBILITIES: 

- Have knowledge and possession of all relevant services and products of the Company;
- Meet standard requirements for daily communications with customers;
- Meet the requirements for the quality of communications with customers in accordance with the methods approved by the Company;
- Provide detailed information about the Company, services, investment tools and opportunities, commissions, pricing, and requests;
- Build and maintain long-lasting relationships with new potential clients and existing clients, offer them the best solution services via different online channels, e.g. WhatsApp, Telegram;
- Possess all internal IT resources of the Company necessary for the performance of their duties;
- Comply with the business processes adopted by the Company, the performance of tasks set by the Team Leader;
- Create and deliver highly polished proposals, presentations, contracts, and other documentation in support of the sales process;
- Research industry trends;
- Work closely with the Marketing Department and Research Department to develop campaigns for relevant prospects. Input into sales and marketing materials as appropriate;
- Fully understand products in the financial investment industry and services (including strengths, weaknesses, and pricing) in order to heighten Landmark Capital CJSC, and its products, with a clear competitive advantage;
- Responsible for complete recording of all contacts with customers in the CRM system;
- Responsible for analysis of competitors' actions and feedback from the Company's clients. Bring important information to the Team Leader.

REQUIRED QUALIFICATIONS: 

- Degree in Economics, Business, or any other relevant field;
- At least 2 years of sales experience within the banking/ investment industry is preferred;
- Proven experience in the negotiation of commercial contracts and building key partner relationships;
- Extensive knowledge of the banking industry;
- Strong networking and relationship building skills;
- Proficiency in Microsoft Office;
- Excellent communication, negotiation, and presentation skills;
- Proven leadership and teamwork skills;
- Fluency in Armenian and Russian languages, both verbal and written; knowledge of English language will be considered an advantage;
- Experience with CRM systems.

APPLICATION PROCEDURES: 

Interested candidates who possess the above-listed qualifications, are welcome to submit their CV to: jobs@landmarkcapital.am indicating the position title ("Client Relationship Manager") in the subject line of the e-mail.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

ABOUT COMPANY: 

Landmark Capital CJSC is one of the leading Armenian investment companies providing a wide range of financial and investment services to its customers. The Company offers its customers an opportunity to invest in Armenian securities as well as gives access to securities traded in the international market.