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Exams Assistant
British Council
07 Oct 2021

Exams Assistant

Company: British Council
Location: Yerevan, Armenia
Duration: Fixed-term, till October 31, 2022, with a possible extension
Deadline: 27 Oct 2021, 18:00 local time

JOB DESCRIPTION: 

This role is nominated to work with the British Council Armenia exam team. The main product of exams in British Council Armenia centre is IELTS offered both in paper and computer formats. IELTS product includes also SELT IELTS delivery. Other exam products delivered by the British Council Armenia are ACCA, Aptis, DL and prof exams on demand.
The role holder will support exam administration, act as a test day supervisor/ invigilator, perform some administrative duties re exams, assist to strengthen the quality of customer service, delivery, administration and security procedures associated with IELTS, School, University, Aptis, and Professional examinations. This role will also support on running exams on weekends/ evening sessions as this will be a flexible working role.

The working week consists of 5 days with 2 consecutive rest days. Total weekly working hours do not exceed 35 hours. Each week may have a different working schedule according to the business needs. The role holder schedule includes working on weekend/ evening exam sessions (5:00 pm - 8:30 pm) /early morning sessions (07:30 am to 12:45 pm) through the month based on the exam timetable. Each week schedule is to be pre-agreed and approved with/ by the Line Manager.

RESPONSIBILITIES: 

Back Office organizational and administrative support: Back office tasks in liaison with their relevant Examination Co-Ordinator. These include:
- Exam systems main user;
- Managing expectations stated in the exam board handbook;
- Allocation and timetable communications to the VS;
- Results entry/ confirm;
- Test Day materials handover to invigilators (sign in sign out) in the Administrator’s absence;
- Additional communication to the candidates;
- Mark and archive all speaking exam files from digital recorders;
- Check candidate status on a daily basis on ORS;
- Process and record RF and TDT;
- Process and record ADD TRF requests;
- Processing EORs;
- Ensure safeguarding and guidelines are applied in line with standards and policy for the following areas:
a) Child protection;
b) Equality Diversity and Inclusion;
c) Health and safety;
d) Environmental Framework.

Stock Control:
- Dispatch and track the exam materials
- Destroy test materials/ stored materials/ files in accordance with the exam body regulations;
- Conduct periodic stock check, recording the stock and updating of records.

Exam day delivery:
- On-time check of exam venue readiness to deliver the exam;
- Secure and timely arrival and storage of exam materials to/at the venue/test centre;
- Book invigilation staff for the exam day if applicable;
- Act as a test day supervisor/ invigilator, being responsible for test day delivery standards;
- Report on exam incidents to Exams Coordinator;
- OSM processing support post-exam.

Managing self and others:
- Support decisions of Operations Manager with the selection of venue staff, set performance expectations and maintain positive relations;
- VS performance follow up and feedback completion;
- Take part in all training sessions and make sure for full knowledge re exam day administration.

Customer support:
- Receive and respond to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identify where more complex issues require resolution by others and refer them on accordingly;
- Recognise and understand the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alert the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Other general tasks:
- Support in organising IELTS-related events;
- Financial reports preparation assistance.

REQUIRED QUALIFICATIONS: 

- Degree level qualification in the relevant area. Previous experience of examinations administration and procedures is desirable;
- University Degree;
- English Level B2, local language – native speaker;
- Computer skills level 3 (all areas);
- Ability to understand and respond to customer needs.

APPLICATION PROCEDURES: 

To apply for this job, please, refer to the Role Profile attached at the bottom of this page and follow the link: https://careers.britishcouncil.org/job/Yereven-Exams-Assistant-Wide/722495701.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

REMUNERATION/ SALARY: 

352,917 AMD monthly gross

OPEN TO/ ELIGIBILITY CRITERIA: 

Must have the legal rights to work in the country; Police check.

ADDITIONAL NOTES: 

The British Council is committed to a policy of equality, diversity, and inclusion and is keen to reflect the UK diversity principles and approaches at every level within the organisation. The British Council welcomes applications from all sections of the community. People with disabilities will be guaranteed an interview should they meet all the main job requirements, as highlighted in the role profile.
The British Council believes that all children have potential and that every child matter - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.

ATTACHMENTS:

Role Profile JPB- Template.pdf - Role Profile

ABOUT COMPANY: 

The British Council is the UK's international organisation for cultural relations and educational opportunities.
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

The British Council helps young people to gain the skills, confidence, and connections they are looking for to realise their potential and to participate in strong and inclusive communities. The British Council supports them to learn English, to get a high-quality education, and to gain internationally recognised qualifications. The Organisation's work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.