Jobs and Careers

JOB DESCRIPTION: 

KPMG Armenia is looking for an IT Service Desk Specialist to join its team.

RESPONSIBILITIES: 

- Accept IT and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation;
- Ensure that user requests are logged and resolved within the agreed time frame (according to SLA if applicable);
- Escalate problems reasonably, accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure, and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process;
- Handle the first line of Skype-telephony, MS Teams, audio and video-conference systems;
- Handle multi-functioning devices (print, scan, copy);
- Provide first line technical support and problem solving in cases of user hardware/ software failure;
- Provide first line technical support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy);
- Provide installation and upgrading of computer systems hardware and software;
- Provide consultation and training for end users;
- Participate in execution of the ITS projects if required, such as migrations and projects, installing software when agreed, etc.;
- Maintain the IT Service Desk related databases and documentation;
- Responsible for compliance with IT Services procedures and policies, IT knowledge databases;
- Responsible for warehouse inventory.

REQUIRED QUALIFICATIONS: 

- Higher education, preferably in Computer Science, Mathematics or Engineering;
- At least 1 year of working experience in support;
- Knowledge of networking technologies basics;
- Good interpersonal and communication skills;
- Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), MS Teams, Skype for Business;
- Strong knowledge of Windows 10 (certificate is a plus);
- ITIL knowledge will be an advantage;
- Active Directory and SCCM knowledge is a plus;
- Team member with strong interpersonal skills;
- Ability to work under pressure;
- Readiness to take on responsibility;
- Good knowledge of English and Russian languages.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV/ resume to: *******@****.**.** . Please indicate the title of position ("IT Service Desk Specialist") in the subject line of the email, otherwise the application will not be considered. Only short-listed candidates will be contacted.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.