Prime Solutions is looking for a skilled Call Center Manager to supervise daily operations and personnel, aiming for maximum efficiency and cost-effectiveness.
- Develop objectives for the call center’s day-to-day activities;
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.);
- Collect and analyze call-center statistics (costs, customer service metrics, etc.);
- Assume responsibility of budgeting and tracking expenses;
- Hire, coach and provide training to personnel to maintain high customer service standards;
- Monitor and improve ordering, telephone handling and other procedures;
- Evaluate performance with key metrics (accuracy, call-waiting time, etc.);
- Prepare reports for different departments or upper management.
- Higher education;
- Proven experience as a Call Center Manager or in a similar position;
- Excellent knowledge of Armenian, English and Russian languages;
- Experience in customer service;
- Knowledge of performance evaluation and customer service metrics;
- Solid understanding of reporting and budgeting procedures;
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.);
- Proficiency in MS Office and call center equipment/ software programs;
- Outstanding communication and interpersonal skills;
- Excellent organizational and leadership skills with a problem-solving ability;
- Positive and patient person.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК:
Interested candidates are welcome to send their CV to: email@example.com
indicating the position title ("Call Center Manager") in the subject line of the email.
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High salary is guaranteed.