Evocabank is looking for a Call Center Specialist. The ideal candidate is a person with eagerness to find out-of-box solutions and use innovations; strong interpersonal and communication skills, ability to work in a team; and high sense of responsibility.
- Answer customer's phone calls and provide necessary information; - Responsible for identification of customer needs, consultation and sales through phone calls, electronic media and communication software; - Check up, process and implement customer messages received from remote service systems; - Work with databases, implement data entries; - Prepare and present relevant reports.
- University degree; - At least 1 year of professional experience at a bank as a Call Center Specialist; - Good knowledge of MS Office, electronic communication software like Skype, Viber, WhatsApp; - Excellent communication skills, literate speech; - Customer-oriented approach; - Ability and desire to learn quickly; - Advanced skills of customer acquisition and sales; - Negotiation and conflict management skills; - Fast orientation; - Initiative and high sense of responsibility; - Excellent knowledge of Armenian, Russian and English languages.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК
Interested candidates should send their CV in Armenian or English language to: email@example.com indicating the position title ("Call Center Specialist (Evening Shift)") in the subject line of the e-mail. Only short-listed candidates will be interviewed.
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Join Evocabank and get: - Medical insurance; - Favorable terms of Evocabank products, insurance discounts; - High performance, holiday and year-end bonuses; - Bonuses on occasion of birthdays, marriage or birth of a child; - Days-Off; - Comfortable lunch and break zone; - Stylish and free dress code; - An environment equipped with innovative software and state-of-the-art hardware; - Special courses/trainings for continues learning and career growth; - Participation in international conferences and business trips abroad.
Evocabank provides fast, simple, innovative services and stands out by active use of the latest information technologies.Its focus is on developing mobile services. Evocabank will work in mobile-first format, taking into account the convenience of using it via app first when designing a new service. The world is becoming digital and we should be ready for that.