Evocabank is looking for a Customer Service Quality Management Specialist. The ideal candidate is a person with an eagerness to find out-of-box solutions and use innovations, who has strong interpersonal and communication skills, ability to work in a team; high sense of responsibility.
- Respond to customer complaints and suggestions providing excellent customer experience; - Do research on improving customer service quality, identify problems and come up with solutions; - Design, organize and conduct trainings for the staff on customer service quality improvement; - Organize and conduct trainings for new joiners on Customer Service standards; - Prepare and do presentations; - Perform other job-related tasks assigned by the supervisor.
- Higher education in Economics, Management or relevant fields; - At least 3 years of work experience in Customer Service at a bank; - Experience in Service control or Complaint management areas will be a plus; - Good knowledge of MS Office; - Team spirit; - Good presentation skills; - Fast orientation and stress resistance; - Initiative and high sense of responsibility; - Advanced communication and negotiation skills; - Customer-oriented approach.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК
Interested applicants should send their CVs to: email@example.com indicating "Customer Service Quality Management Specialist" in the subject line of the e-mail. Only short-listed candidates will be interviewed.
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Evocabank offers: - Medical insurance; - Favorable terms of Evocabank products, insurance discounts; - High performance, holiday and year-end bonuses; - Bonuses on the occasion of birthdays, marriage or birth of a child; - Day-offs; - Comfortable lunch and break zone; - Stylish and free dress code; - An environment equipped with innovative software and state-of-the-art hardware; - Special courses, great options for personal and career growth; - Participation in international conferences and business trips abroad.
Evocabank CJSC is a commercial bank in Armenia. The Company is focused on developing mobile services. For more information about the Company, please visit: www.evocabank.am.