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it-service-desk-specialist-4
IT Service Desk Specialist
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24 Февраль 2022
IT Service Desk Specialist
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Компания: KPMG Armenia ООО
Крайний срок: 18 March 2022

ОПИСАНИЕ ДОЛЖНОСТИ : 

KPMG Armenia is looking for an IT Service Desk Specialist to join its team.

ОБЯЗАННОСТИ : 

- Accept IT and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation;
- Ensure that user requests are logged and resolved within the agreed time frame (according to SLA if applicable);
- Escalate problems reasonably, accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure, and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process;
- Handle the first line of Skype-telephony, MS Teams, audio and video-conference systems;
- Handle multi-functioning devices (print, scan, copy);
- Provide first line technical support and problem solving in cases of user hardware/ software failure;
- Provide first line technical support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy);
- Provide installation and upgrading of computer systems hardware and software;
- Provide consultation and training for end users;
- Participate in execution of the ITS projects if required, such as migrations and projects, installing software when agreed, etc.;
- Maintain the IT Service Desk related databases and documentation;
- Responsible for compliance with IT Services procedures and policies, IT knowledge databases;
- Responsible for warehouse inventory.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ : 

- Higher education, preferably in Computer Science, Mathematics or Engineering;
- At least 1 year of working experience in support;
- Knowledge of networking technologies basics;
- Good interpersonal and communication skills;
- Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), MS Teams, Skype for Business;
- Strong knowledge of Windows 10 (certificate is a plus);
- ITIL knowledge will be an advantage;
- Active Directory and SCCM knowledge is a plus;
- Team member with strong interpersonal skills;
- Ability to work under pressure;
- Readiness to take on responsibility;
- Good knowledge of English and Russian languages.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК : 

Interested candidates are welcome to send their CV/ resume to: general@kpmg.co.am . Please indicate the title of position ("IT Service Desk Specialist") in the subject line of the email, otherwise the application will not be considered. Only short-listed candidates will be contacted.

Подавая на вакансию, пожалуйста укажите Career Center как источник информации о вакансии и сайт www.careercenter.am. Спасибо!

О КОМПАНИИ : 

KPMG is a global network of firms providing Audit and other services. The Company operates in 146 countries and has over 227,000 people working in member firms around the world. To learn more about KPMG Armenia LLC, please visit: https://home.kpmg/am/en/home.html.