ТИП ПОЛНОМОЧИЙ
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Full-time
ОПИСАНИЕ ДОЛЖНОСТИ
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Digital Edge is seeking a Technical Support Specialist with good English language knowledge to join its technical support team.
ОБЯЗАННОСТИ
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- Monitor IT systems;
- Work with monitoring/ alerting systems, troubleshoot and solve arising issues with engaging other teams if needed;
- Act rapidly in critical situations, handling multiple alerts simultaneously;
- Be able to ensure high availability and SLA's;
- Control the accuracy of responses to all received claims and problems from clients;
- Manage, track, report, and process assigned tickets daily and across shifts;
- Redirect problems to the appropriate departments;
- Create reports and ensure proper workflow;
- Work in a 24x7 team, with day and night shifts.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ
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- Good written and verbal communication skills in English language;
- Good knowledge and hands-on experience in Windows and Linux Servers;
- Troubleshooting and customer service skills;
- Strong analytical and organizational skills, with passionate attention to detail;
- Ability to multi-task, prioritizing multiple objectives and initiatives.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК
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Interested candidates are welcome to submit their CV in the English language to:
jobs.armenia@digitaledge.net mentioning the position title ("Technical Support Specialist") in the subject line of the email.
Подавая на вакансию, пожалуйста укажите Career Center как источник информации о вакансии и сайт www.careercenter.am. Спасибо!
ЗАРПЛАТА
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Competitive, depending on previous experience and skills