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technical-support-specialist-44
Technical Support Specialist
Digital Edge
14 Июнь 2021
Technical Support Specialist
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Компания: Digital Edge Брэнд
Крайний срок: 13 July 2021

ТИП ПОЛНОМОЧИЙ : 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ : 

Digital Edge is seeking a Technical Support Specialist with good English language knowledge to join its technical support team.

ОБЯЗАННОСТИ : 

- Monitor IT systems;
- Work with monitoring/ alerting systems, troubleshoot and solve arising issues with engaging other teams if needed;
- Act rapidly in critical situations, handling multiple alerts simultaneously;
- Be able to ensure high availability and SLA's;
- Control the accuracy of responses to all received claims and problems from clients;
- Manage, track, report, and process assigned tickets daily and across shifts;
- Redirect problems to the appropriate departments;
- Create reports and ensure proper workflow;
- Work in a 24x7 team, with day and night shifts.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ : 

- Good written and verbal communication skills in English language;
- Good knowledge and hands-on experience in Windows and Linux Servers;
- Troubleshooting and customer service skills;
- Strong analytical and organizational skills, with passionate attention to detail;
- Ability to multi-task, prioritizing multiple objectives and initiatives.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК : 

Interested candidates are welcome to submit their CV in the English language to: jobs.armenia@digitaledge.net mentioning the position title ("Technical Support Specialist") in the subject line of the email.

Подавая на вакансию, пожалуйста укажите Career Center как источник информации о вакансии и сайт www.careercenter.am. Спасибо!

ЗАРПЛАТА : 

Competitive, depending on previous experience and skills

О КОМПАНИИ : 

Digital Edge is represented in Armenia by Techbox LLC. Digital Edge provides managed cloud solutions, as well as information technology support services. For more information, please visit: http://digitaledge.net/.