Shift work (including 2 night shifts per week, 22:00-07:00)
Hosteeva is looking for a Customer Support Specialist. The incumbent will be expected to maintain professional contact with customers and be ready to work flexibly as the role is likely to involve shifts, as well as night shifts.
- Respond to incoming calls, email, and text messages;
- Troubleshoot website issues and escalate to the technical team;
- Manage and resolve customer complaints;
- Document all call information according to standard operational procedures.
- High proficiency in English language, both written and verbal;
- Ability to work night shifts;
- Solid communication and excellent interpersonal skills.
Interested candidates are welcome to send their cover letter and CV as well as other relevant documents to: firstname.lastname@example.org
indicating the position title ("Customer Support Specialist") in the subject line of the email.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.
This position is for a 24/7 operation, therefore all candidates must be available to work nights and weekends and all candidates will be expected to work at least 40 hours per week (in some cases, during busier seasons, the hours worked may be higher).