ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ
: 
SAS Group LLC is looking for a skilled Call Center Manager to join its team.
ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ
: 
- Hire, train, coach and lead Call Center operators as they provide support to customers;
- Answer operators' questions, guiding them through difficult calls or issues;
- Lead team meetings;
- Ensure staff members are achieving desired service levels and take corrective action, as needed;
- Prepare reports and analyze Call Center data to improve processes, and maximize efficiency and customer satisfaction;
- Conduct staff selection;
- Conduct trade workshops;
- Carry out trainings on how to regulate a working day;
- Responsible for weekly staff pack formation;
- Prepare daily reports and compare the results with the previous year records;
- Conduct daily cultivations of operator's records;
- Responsible for audio and video surveillance control;
- Responsible for daily registrations of cash purchases.
ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ
: 
- University degree;
- Education or experience in a related field is preferred;
- Ability to remain calm under pressure, especially during peak hours or intense situations;
- Exceptional interpersonal customer service, problem-solving, verbal and written communication and conflict resolution skills;
- Knowledge of management principles;
- Strong coaching and leadership skills, ability to motivate employees;
- Proficiency in the necessary technology, including computers, software applications, phone systems;
- Polite, professional phone voice;
- Financial knowledge is a plus;
- Knowledge of Word, Excel, Outlook, IVMS, 1C;
- Advanced level of Armenian, Russian and English languages.
ԴԻՄԵԼՈւ ԿԱՐԳԸ
: 
Interested candidates are welcome to apply online via careercenter.com or send their CV/ resume to:
hr@sasgroup.am indicating the position title ("Call Center Manager") in the subject line of the email. Only short-listed candidates will be contacted. Please, provide links to live samples of work or to portfolio.
Խնդրում ենք Ձեր նամակում հստակ նշել, որ այս աշխատանքի հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.