Աշխատանք և կարիերա

ԴՐՈւՅՔ : 

Full-time

ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ : 

InterTech is looking for a dynamic, high-performing and experienced Product Performance Specialist with a 'can-do' attitude and ample experience behind, to join its Product Management team. The incumbent will be in charge of building and preserving trusting relationships with the Company's partners, ensuring all the requests and tasks are addressed timely and solved by them in a proper manner. He/ she will also share his/ her valuable business knowledge and have great fun with the team.

ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ : 

- Act as the main point of contact for the assigned partners through email, phone, online chats and in-person meetings with a key focus on products proper functionality and operational excellence;
- Communicate with partners to resolve issues and inquiries, open and follow up tickets, as well as ensure the timely and successful delivery of solutions according to the Company's needs and objectives;
- Handle and follow up requests, ensure all the complaints are resolved quickly and effectively;
- Act as a lead tester and ensure proper functionality of the products by estimating, prioritizing and coordinating testing activities;
- Test the completeness of tasks, identify all the issues and resolve them effectively to achieve the defined objectives;
- Ensure that quality issues and defects are appropriately documented and tracked; find ways to prevent additional issues by improving processes;
- Actively communicate with all internal and external stakeholders to ensure smooth transaction of information;
- Be the go-to person for any queries around the products maintenance and related issues;
- Enhance the department and Company's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ : 

- Bachelor's degree, preferably in Computer Science or Engineering;
- Proven experience in a similar role;
- Technical background with understanding and/ or hands-on experience in software development and web technologies;
- Proven ability to manage multiple projects at a time while paying strict attention to details;
- Excellent communicator, able to work and build rapport with diverse teams;
- Self-motivated individual with the ability to thrive in a results-driven environment;
- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done;
- Excellent listening, negotiation and presentation skills;
- Skills in working effectively with cross functional teams in a matrix company;
- Comfortable with continuously changing opportunities and priorities;
- Excellent written and verbal communication skills in English language;
- Natural relationship builder with integrity, reliability and maturity;
- Experience in iGaming industry is a big plus.

ԴԻՄԵԼՈւ ԿԱՐԳԸ : 

Interested candidates who have the right skills and experience for this job are welcome to send their most updated CV to: career@intertech.am indicating the title of the position ("Customer Support Representative") in the subject line of the email.

Խնդրում ենք Ձեր նամակում հստակ նշել, որ այս աշխատանքի հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.

ԱՇԽԱՏԱՎԱՐՁ : 

Highly competitive, plus package of benefits, including medical insurance and gym membership.

ՈՎ ԿԱՐՈՂ Է ԴԻՄԵԼ : 

All interested and qualified candidates