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grasenyaki-masnaget-tntesaget
Գրասենյակի Մասնագետ-տնտեսագետ
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18 April 2024
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Field Officer
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Finance Manager
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12 April 2024
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Administrative Assistant
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Finance and Operations Director
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ԴՐԱՄԱՇՆՈՐՀՆԵՐԻ ԾՐԱԳՐԻ ՏԱՐԵԿԱՆ ՀԱՅՏԱՐԱՐՈՒԹՅՈՒՆ
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Armenian Spiritual Revival
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Program Operations Assistant
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11 April 2024
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Water Governance Specialist
Armenian Branch of Deloitte Consulting Overseas Program
11 April 2024
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Ավագ Հաշվապահ
TML Consulting
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Public Relations Associate
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11 April 2024
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Հաշվապահ
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Digital Project Manager
EvocaBank
10 April 2024
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Operational Manager
Armobil
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Armobil
10 April 2024
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Շինարար/ Ճարտարագետ
Action Against Hunger
10 April 2024
lvogistikayi-gtsvov-ognakan-varvord-sephakan-meqenayvov
Լոգիստիկայի Գծով Օգնական/ Վարորդ՝ Սեփական Մեքենայով
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10 April 2024
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Մարքեթինգի և Օնլայն Իրացման Բաժնի Մասնագետ
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HVAC Mechanic (HVAC Technician (NEC))
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10 April 2024
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Thermorex
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Leasing Services Specialist
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09 April 2024
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RSM International
08 April 2024
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Հաշվապահ
Armenia Renewable Resources and Energy Efficiency Fund
08 April 2024
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Video Shooting and Production
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ)
08 April 2024
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Organization of the Closing Event and Preparation of Communication Materials for ECOserve Programme
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08 April 2024
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QA Engineer
Evocabank
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Հաշվապահ
CARD AgroCredit UCO
05 April 2024
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Առարկայական Փորձագետ
Teach for Armenia
04 April 2024
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Վաճառքի Մենեջեր
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Financial Analyst
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Personalized Internet Ads Assessor - Russian Speakers
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Teller
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Human Resources Expert
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Senior Auditor
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hetgvortsarnakan-masnaget-2
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Վարկային Մասնագետ
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18 Mar 2024
support-center-specialist-7
Support Center Specialist
VXSoft
27 Feb 2024
Support Center Specialist
view icon
Company: VXSoft
Duration: Long-term
Start Date: Immediately
Deadline: 27 March 2024

JOB DESCRIPTION : 

The Support Center Specialist will provide technical support, training and guidance to different user groups of e-gov systems developed by the Company.

RESPONSIBILITIES : 

- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
- Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems' features;
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the product customers.

REQUIRED QUALIFICATIONS : 

- Excellent user-level computer skills (MS Windows, Office family products);
- Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with public administration is a plus;
- Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases.

APPLICATION PROCEDURES : 

Interested candidates are welcome to send their CV to: hr@vxsoft.com indicating the position title ("Support Center Specialist") in the subject line of the email; or deliver the hard copy to VXSoft office at: 24D Baghramyan Ave., 3rd floor (Campus of the National Academy of Sciences, building of Scientific Library) on weekdays from 10:00 to 17:00. No phone queries are proposed for applicants. Only shortlisted candidates will be contacted for an interview.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

REMUNERATION/ SALARY : 

Competitive, depending on qualifications

OPEN TO/ ELIGIBILITY CRITERIA : 

All interested candidates

ABOUT COMPANY : 

VXSoft LLC is an Ireland-based company representing programmers with long standing experience in e-Governance. The Company has a representative office in Yerevan and outsources a major part of its software development work to the local team in Armenia. The Company's experience varies from development of different online transactional systems. For more information about the Company, please visit: www.vxsoft.com.