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Customer Support Representative
Freighthaul
14 Январь 2020
Customer Support Representative
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Компания: Freighthaul LLC ООО
Дата начала: ASAP
Крайний срок: 13 February 2020

ТИП ПОЛНОМОЧИЙ : 

Full Time, Night Shift

ОПИСАНИЕ ДОЛЖНОСТИ : 

Freighthaul invites dynamic, empathetic people with excellent knowledge of English language and problem-solving skills to join its team of Night Shift Customer Support Representatives. The incumbent will be answering inquiries of customers, providing them with complete information and offering quick and optimal solutions to their requests.

ОБЯЗАННОСТИ : 

- Answer inquiries from customers solving problems and providing outstanding customer support continuously;
- Provide assistance and information to customers, answer their questions, suggesting solutions or redirecting requests to other relevant staff;
- Answer calls, enter client information into the database, verify information and maintain the database;
- Maintain the quality of support by adhering to standards and guidelines for answering customer inquiries, recommend improved procedures;
- Maintain communication equipment by reporting problems;
- Provide regular and on-demand reports to the line manager.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ : 

- Fluency in English language;
- Experience in customer support, call centers, help desks or other relevant roles, preferably dealing with English speakers;
- Outstanding customer service skills with customer focus;
- Ability to analyze information and come up with solutions;
- Positive, pragmatic, professional attitude with good interpersonal skills;
- Ability to learn and memorize a considerable quantity of information;
- Business communication skills;
- Ability to stay calm under pressure;
- High attention to details.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК : 

To apply, please send your CV or a link to your LinkedIn profile to: hr@freighthaul.com indicating the title of the position ("Customer Support Representative") in the subject line of the email.

Подавая на вакансию, пожалуйста укажите Career Center как источник информации о вакансии и сайт www.careercenter.am. Спасибо!

О КОМПАНИИ : 

Freighthaul is a technology-driven logistics enterprise directly connecting shippers with carriers in the US. Freighthaul is represented in Armenia by Freighthaul LLC.